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FAQ
Here’s a comprehensive English FAQ (long-form) suitable for your children’s clothing website PELVIROXUM.SHOP (email: zaiaa369@163.com).
It’s written in a professional, trustworthy tone — ideal for an online store that focuses on kids’ apparel.
Frequently Asked Questions (FAQ)
Welcome to PELVIROXUM.SHOP! Below you’ll find answers to the most common questions about our products, shipping, sizing, returns, and more. If you don’t find the information you’re looking for, please feel free to reach out to us at zaiaa369@163.com — we’re always happy to help.
1. About PELVIROXUM
Q: What is PELVIROXUM.SHOP?
A: PELVIROXUM is an online boutique specializing in high-quality children’s clothing. We offer a carefully curated selection of styles for boys and girls, focusing on comfort, durability, and design. Our mission is to make every child feel confident and stylish while ensuring parents can trust the quality of what their kids wear.
2. Product Quality & Materials
Q: What materials are your clothes made from?
A: Most of our garments are made from soft, breathable, and skin-friendly materials such as 100% cotton, linen, or blended fabrics that ensure comfort for sensitive skin. Each product description includes detailed fabric information.
Q: Are your products safe for children?
A: Absolutely. We prioritize safety and quality. All items are produced according to international safety standards and undergo strict quality checks before being shipped.
3. Sizing & Fit
Q: How can I choose the right size for my child?
A: We recommend checking the Size Guide on each product page. Measurements are provided in both centimeters and inches for convenience. If your child is between two sizes, we suggest choosing the larger one to allow room for growth.
Q: Do your clothes run true to size?
A: Most of our products are true to size, but please always refer to the individual product’s measurements and notes since fit can vary slightly by design.
4. Orders & Payment
Q: How do I place an order?
A: Simply browse our collections, add your favorite items to your cart, and proceed to checkout. You can pay securely using major payment methods such as credit/debit cards, PayPal, or other local payment gateways available at checkout.
Q: Can I modify or cancel my order after placing it?
A: Orders can only be modified or canceled within 12 hours of purchase. Once your order has been processed or shipped, we’re unable to make changes. Please contact us immediately at zaiaa369@163.com if you need assistance.
5. Shipping & Delivery
Q: Do you ship internationally?
A: Yes! We offer worldwide shipping to most countries. Shipping fees and delivery times vary depending on your location.
Q: How long does shipping take?
A: Standard delivery usually takes 7–15 business days, while remote areas may take a bit longer. You’ll receive a tracking number once your order has been dispatched so you can monitor its journey.
Q: What should I do if my package is delayed or lost?
A: Please contact our support team with your order number. We will assist in tracking your package and resolving any shipping issues as quickly as possible.
6. Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of delivery for items in their original condition — unworn, unwashed, and with all tags attached.
Please contact zaiaa369@163.com before sending your return to receive detailed instructions.
Q: Who pays for return shipping?
A: If the return is due to a defect or our mistake, we will cover the shipping cost. Otherwise, the buyer is responsible for return shipping fees.
Q: How long does it take to receive a refund?
A: Once your return is received and inspected, refunds are processed within 5–7 business days back to your original payment method.
7. Promotions & Discounts
Q: How can I apply a discount code?
A: You can enter your discount code during checkout before completing your payment. Only one code can be used per order unless otherwise stated.
Q: Do you offer seasonal sales or special promotions?
A: Yes! We frequently run exclusive promotions and seasonal sales. Subscribe to our newsletter or follow us on social media to stay updated on the latest offers.
8. Account & Privacy
Q: Do I need an account to shop?
A: You can place an order as a guest, but we recommend creating an account for faster checkout, order tracking, and exclusive member benefits.
Q: How do you protect my personal information?
A: Your privacy is very important to us. We use secure SSL encryption and comply with strict data protection policies. Your personal information will never be sold or shared with third parties without your consent.
9. Customer Support
Q: How can I contact customer service?
A: You can reach our support team anytime by emailing zaiaa369@163.com. We aim to respond to all inquiries within 24 hours (business days).
10. Additional Information
Q: Do you offer gift wrapping or personalized messages?
A: Yes, we offer gift wrapping services for most products. You can add a note during checkout if you’d like us to include a personal message.
Q: Are bulk or wholesale orders available?
A: For wholesale or bulk order inquiries, please contact us directly via zaiaa369@163.com — we’d be glad to discuss partnership opportunities.
Thank you for choosing PELVIROXUM.SHOP — where comfort meets style for every child.
We’re proud to bring you adorable, high-quality fashion your little ones will love to wear every day.